Software solutions for C&D Plumbers Merchants
After relocating to a new site, C&D Plumbers Merchants found that their existing IT systems were not fit for purpose. Persistent server failures, lost orders, and misplaced emails undermined their ability to maintain service standards and strained customer relationships.
The outdated infrastructure was also impacting internal processes, with legacy systems such as an ageing Dell server and outdated Windows operating systems limiting operational effectiveness. Moreover, an inadequate network core switch and a collection of disjointed routers were causing network inefficiencies. Without proper backups, reliable anti-virus measures, or updated Windows systems, C&D’s operations were at significant risk. These issues needed to be resolved to restore confidence and ensure long-term reliability.
Afinite’s conducted a comprehensive on-site audit which revealed that C&D’s existing IT infrastructure was indeed incompatible with the operational needs of its fast-paced business environment.
As a result, Afinite replaced the outdated network switch, and the comms cabinet was reorganised to optimise space and include a UPS for power protection. Internet connections, previously managed by multiple routers, were consolidated into a stable leased line setup, coordinated with Disys for seamless integration.
The existing server was replaced with a modern, virtualised system running the latest Windows Server operating system, ensuring flexibility and scalability. The operating systems for staff PCs were also upgraded to enhance performance. Email services were migrated to Microsoft 365, providing improved reliability, robust anti-virus measures, and secure communication. What’s more, all updates were implemented during out-of-hours to ensure minimal disruption to operations.
The confidence our customers have in our business and IT systems is now second to none.
The IT overhaul significantly transformed C&D Plumbers Merchants’ business operations. Reliable server performance eliminated risks of lost orders and emails, restoring operational efficiency. The new network infrastructure, backed by Cisco Meraki access points, provided seamless office-wide and guest Wi-Fi access. Consolidated internet connections and upgraded router solutions enhanced connectivity and speed, which was critical for C&D’s fast-paced environment.
Additionally, the move to Microsoft 365 ensured reliable email communication with robust anti-spam measures. Comprehensive data backup solutions, organised equipment layout, and a new UPS also provided added security and longevity to their IT systems.
The solutions introduced brought increased stability, improved operational efficiency, and a renewed level of customer confidence, positioning C&D Plumbers Merchants for continued success.
