Financial Services

Bespoke IT solutions for Schools Advisory Service

Services: Consultancy, IT Support, Modern Workplace
Schools Advisory Service (SAS) provides specialist education staff insurance, a niche service they have offered for over 20 years. SAS had transitioned from an outdated, paper-based system to an electronic platform. However, the initial implementation fell short, resulting in a service that hindered rather than helped their operations. This had a negative impact on their customer service, prompting SAS to seek expert help. Afinite stepped in to review and overhaul SAS’s IT infrastructure, enabling them to offer better service and scale their business.
The Challenge

SAS faced significant operational challenges when its move from a legacy paper-based system failed to deliver as expected. Instead of streamlining processes, the system created more problems, impacting customer service and business efficiency.

With their ability to serve clients effectively at risk, SAS needed a reliable IT partner to understand their needs and implement solutions that would support their unique business model. It was essential to find a partner who could provide strategic IT consultancy, supply appropriate technology, and deliver long-term support to restore and enhance service levels.

The Solution

Afinite undertook a comprehensive review of SAS’s IT environment and worked to understand their specific requirements and service goals. Based on these insights, Afinite proposed and executed a full server infrastructure transformation, ensuring a robust and reliable foundation for future growth. Afinite also implemented a new bespoke software solution tailored to SAS’s needs, addressing the previous system’s inefficiencies and boosting productivity.

As part of their modernisation journey, SAS embraced the cloud, transitioning to Microsoft 365 to enhance collaboration, communication, and efficiency. Additionally, over the course of the partnership, Afinite has continued to refine and develop IT and software solutions for SAS, ensuring that they remain at the forefront of technology.

Afinite’s deep expertise, gained from working with a wide array of clients was continuously leveraged to bring additional value to SAS’s technology posture. Regular updates and new integrations have kept SAS’s technology cutting-edge, aligning with evolving business demands and providing long-term stability.

At the centre of any successful working relationship is trust, and we’ve always been able to trust Afinite.

The Outcome

SAS’s collaboration with Afinite has resulted in a seamless and effective IT transformation. The server infrastructure upgrade and new software solution resolved the limitations of the previous system, significantly enhancing operational efficiency. The shift to Microsoft 365 empowered SAS with better tools for communication and productivity, helping them keep pace with technological advancements.

The continuous development and support provided by Afinite have contributed to remarkable business growth, with SAS expanding six-fold over the past decade. By staying at the forefront of technology through Afinite’s innovative solutions and expert support, SAS has successfully maintained its competitive edge in the education insurance market.

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